Frequently Asked Questions

Where can I find a retail store that sells Old World Christmas products? Click on the "Locate a Dealer" button to the left and enter your zip code for retail stores near you.

Can I purchase product directly from the Merck Family's Old World Christmas if I am not a retail store owner? The Merck Family's Old World Christmas is a wholesale distributor and can only sell product to retail store locations. Please click on the "Locate a Dealer" link to the left to find retail stores near you.

Can I receive a catalog of Old World Christmas products if I am not a retail store owner? The Merck Family's Old World Christmas is a wholesale distributor and is only able to send catalogs to qualified retail store owners. If you desire a brochure containing photos of our figural glass ornaments please contact a retail store near you and request a Collector's Glass Ornament Checklist.

I've contacted dealers from your locator but they do not have the item I am seeking. Can you help me find it? If you have tried stores in your area and have not found what you seek please ask them to special order it. If they do not offer this service you may email us at thesource@oldworldchristmas.com for a list of mail-order retailers that offer direct shipping to consumers.

I have a defective Old World Christmas item. What should I do? We apologize for your difficulties with the defective product. Please contact the store where the items were purchased and ask about their refund/return policy.

Can I get replacement pieces for items that have been broken or lost? Please contact a store near you, that carries our product, for assistance. As a wholesale distributor we are unable to assist consumers directly.

I have a product idea I'd like to share with the Merck Family's Old World Christmas. Who do I contact? Please email our product development department at pd@oldworldchristmas.com