Refund policy

• All claims made from purchases on www.oldworldchristmas.com must be made within 30 days of receiving the product and include the original receipt.        
• Depending on the circumstances Old World Christmas will either refund the card used for the order or send out a replacement
• If the item was damaged, defective, missing, or shipped incorrectly the refund will include the shipping cost paid at the time the order was placed only. Should Old World Christmas require the customer to return a package to Old World Christmas a prepaid shipping label will be provided by Old World Christmas.    
• All other returns will be accepted but the customer is responsible for the shipping costs and will be subject to a 20% restocking fee.       
• All returns must contain the original packaging and be in good condition. Once the return has been received it may take up to 10 business days to process the return and credit back the card that was used for the original order.
• Please click here to start a claim. You will need your purchase order number and the email address used to place the order.
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• For a status update please check your email.