Shipping and Returns

Shipping

$6.95 for orders $0-$49.99 and $50+ free.
International shipping prices vary depending on destination and shipping option chosen. While these prices may seem high please note OWC shipping charges do not include taxes, customs, duties or fees.

Old World Christmas makes every effort possible to ship out all orders within 5 to 7 business days of receiving it.

Orders placed after normal business hours will be received the following business day. If overnight or 2 day shipping is selected it will go out the same day if the order is received before 2:30pm CST. It will be the next business day if the order comes in after 2:30pm CST. We do not operate on the weekends or holidays.

Old World Christmas is headquartered out of Spokane, WA. Orders are shipped from Spokane and Geneva, WI. The majority of orders are shipped from our Geneva location, some orders may have two shipments one shipping from each location. Nearly all shipments in the continental United States make it to its destination in 5-10 business days.

Our standard shipping and handling charges cover processing your order, handling and packaging, and delivering to you.

We currently ship to the United States including Alaska and Hawaii.
Once an order has been placed it may not be possible to cancel it. We may be able to cancel the order within 2 hours of placing the order, after 2 hours of placing the order we are unable to cancel the order. If you wish to cancel please send an email right away to customerservice@oldworldchristmas.com.

Once a shipment has left our facility it is the responsibility of our shipping partners. Please refer to your tracking email for the shipping carrier for your shipment. Old World Christmas will not be held responsible for situations outside our control. Examples may include but are not limited to:

All claims made from purchases on www.oldworldchristmas.com must be made within 30 days of receiving the product and include the receipt. To make a claim please email customerservice@oldworldchristmas.com, if your item is damaged or defective please include a photo with your email. A customer service representative will be in contact with you in 1-2 business days.

Depending on the circumstances Old World Christmas will either refund the card used for the order or send out a replacement.

If the item was damaged, defective, missing, or shipped incorrectly Old World Christmas will refund the shipping cost paid at the time the order was placed only. Please contact our customer service team upon delivery. Should Old World Christmas require the customer to return a package to Old World Christmas a prepaid shipping label will be provided by our customer service team.
All other returns will be accepted but the customer is responsible for the shipping costs and will be subject to a 20% restocking fee.
All returns must contain the original packaging and be in good condition. Once the return has been received it may take up to 10 business days to process the return and credit back the card that was used for the original order. Address:
Old World Christmas 4007 E. Main Ave Spokane, WA 99202