Terms of service

Privacy

Old World Christmas takes privacy and security seriously and uses the latest technology available to safeguard your personal information.  Please see our Privacy Policy for more detail.

Mobile Terms of Service

Old World Christmas takes privacy and security seriously and uses the latest technology available to safeguard your personal information.  Please see our Mobile Terms of Service policy for more detail.

Wholesale Account

How do I become a authorized retailer?

If you own a retail store or website we would love to work with you.  Please visit our retailers site and fill out a short dealer application.  Once your application is approved (1-2 business days) you will be able to see wholesale Christmas Ornament pricing and begin placing orders.

Personal Account

How/Why set up an account?

While it is not required to set up an account to place orders for individuals it is strongly recommended especially if you place multiple orders.  This will allow you to:

  • Build and manage your wishlist
  • Track order status
  • Save your contact information for subsequent orders
  • Access order history
  • To setup an account is easy. Simply select current account when checking out the first time and complete the required fields.
  • Start a return.

What is the wishlist and how does it work?

If you are not ready to place an order but would like to keep track of your favorites please take advantage of our wishlist feature.  You can mark any item on the website and create a list to reference. This list can be used to move items into the cart at any time.

What do I do if I forget my password?

If you can’t remember your password please use the “reset your password” option by using our password recovery page. If you are not able to reset your password then please contact our customer service department at support@oldworldchristmas.com or chat with us on our website. 

Does Old World Christmas charge sales tax?

We do charge sales tax in accordance with all state and local laws whenever applicable.

Shipping

Where is Old World Christmas located and where are the packages shipped from?

Old World Christmas has its office headquarters in Spokane, WA.  Most orders are shipped from our Chicago, IL warehouse with some items being shipped from Spokane as well.  Based on stock, some orders could be shipped from both locations in separate packages.  Nearly all shipments in the continental US make it to its destination in 5-15 business days.

Where does Old World Christmas ship to?

Currently, Old World Christmas ships to over 100 countries worldwide.

How will the ornaments come packed?

Old World Christmas takes great pride in professionally packaging each ornament individually in an Old World Christmas gift box. The gift box not only protects the ornament but also makes a lovely gift.

Does Old World Christmas offer expedited shipping.

During the checkout process you will have the opportunity to pick from several options based on your budget and time frame. The daily (M-F) cutoff time for orders to be shipped out the same day is 11am EST / 8am PST.

What is the status of my order?

To check the status of your order please login or check tracking email.

Sample OWC Packing Slip:

Sample enclosed Gift Note?

Returns

What do I do if my ornament arrives broken or damaged?

In the unlikely event that your ornaments arrive damaged click here to file a claim.If you have a problem with your shipment, please refer to our Return Policy!