Old World Christmas FAQ


Old World Christmas takes privacy and security seriously and uses the latest technology available to safeguard your personal information. Please see our Privacy Policy for more detail.

Mobile Terms of Service

Old World Christmas takes privacy and security seriously and uses the latest technology available to safeguard your personal information. Please see our Mobile Terms of Service policy for more detail.

Wholesale Account

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How do I become an authorized retailer?

If you own a retail store or website we would love to work with you.  Please visit our retailers site and fill out a shortdealer application. Once your application is approved (1-2 business days) you will be able to see wholesale Christmas Ornament pricing and begin placing orders.

Personal Account

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How/Why set up an account?

recommended especially if you place multiple orders.  This will allow you to:

  • Build and manage your wishlist
  • Track order status
  • Save your contact information for subsequent orders
  • Access order history
  • To setup an account is easy. Simply select current account when checking out the first time and complete the required fields.
  • File a claim.

What is the wishlist and how does it work?

If you are not ready to place an order but would like to keep track of your favorites please take advantage of our wishlist feature.  You can mark any item on the website and create a list to reference. This list can be used to move items into the cart at any time.

What do I do if I forget my password?

If you can’t remember your password please use the “reset your password” option by using our passwordrecovery page.If you are not able to reset your password then please contact our customer service department at customerservice@oldworldchristmas.com or chat with us on our website.


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What is the story behind Old World Christmas?

Old World Christmas is the premier brand of Christmas ornaments in the United States. OWC is credited with revitalizing the art of mouth-blown fine glass ornaments as a result of our reintroducing figurative designs to the United States in 1979.

For over 40 years, Old World Christmas has offered the most extensive and best-loved collection of glass figurative Christmas ornaments. We currently have over 1,400 proprietary designs in the active line ranging from traditional to whimsical. Our vast selection of finely crafted and affordable ornaments offers many choices to fit your personality or style. In addition we offer vintage style night lights.

What is Ginger Cottages?

Old World Christmas acquired Ginger Cottages on 9/30/19. Our mission with Ginger Cottages is to deliver unique, high-quality, wood products centered around Christmas memories. Each cottage is hand assembled and is guaranteed to excite and fascinate your family. We closely guard the sanctity of making memories, and hope that our products will fill you with the warmth of good times, past and present.

What are Ginger Cottages Secrets?

We’ve spent literally hundreds of hours to fill our cottages with details and secrets. Each cottage has a small hole on its underside designed to borrow a standard bulb from your tree. Upon lighting your cottage, you’ll discover the first secret-a little scene in every cottage. That’s just the beginning. Throughout the collection you’ll find all sorts of surprises to delight in the joy and discovery of all that is Christmas.

Click here for the list of secrets by item number.

How do I find a retired piece?

Unfortunately, when an item has been retired Old World Christmas no longer has any stock available of that particular market.  Typically, the only way to find a retired ornament is to search 3rd party sites to see if anyone may have the particular item that you are in search of.


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How long before an item that is out stock becomes available?

Old World Christmas does its best to keep a robust selection available on our website.  However, from time to time we will be out of stock of some styles. When this happens it is very difficult to say how long an item may be unavailable it could be one or two weeks or several months.

If we are out of stock on the item you want to purchase we will direct you one of our many exceptional retailers around the country and online to see if they have the item in stock.  Please see our dealer locator.

Do you have a current ornament checklist?

Do you have a catalog that I can download?

  • Old World Christmas 2023 Catalog - Part 1
  • Old World Christmas 2023 Catalog - Part 2
  • Old World Christmas 2023 Catalog - Part 3
  • Old World Christmas 2023 Catalog - Part 4
  • Old World Christmas 2023 Catalog - Part 5
  • Old World Christmas 2023 Catalog - Part 6

What forms of payment do we take?

Old World Christmas accepts Visa, MasterCard, American Express, Discover, Paypal, ApplePay and Shop Pay.

Does Old World Christmas offer personalized/customized ornaments?

Old World Christmas offers a selection of items available for personalization by us, open the product page for details and to see what's available and order your favorite today. Please note items personalized by OWC will take 3 to 7 additional days for
processing prior to shipping. Items personalized by OWC are hand written by skilled Elves and text may differ from website image.
We also have have a large selection of ornaments you can personalize once you receive them.  See our blog for tips and tricks.

We do have a custom design program for wholesale or commercial customers.  For all the details please visit our custom orders page or contact us at customerservice@oldworldchristmas.com to discuss a project you are interested in.

Does Old World Christmas charge sales tax?

We do charge sales tax in accordance with all state and local laws whenever applicable.


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Where is Old World Christmas located and where are the packages shipped from?

Old World Christmas has its office headquarters in Spokane, WA.  Most orders are shipped from our Geneva, WI warehouse with some items being shipped from Spokane as well.  Based on stock, some orders could be shipped from both locations in separate packages.  Nearly all shipments in the continental US make it to its destination in 5-10 business days.

Where does Old World Christmas ship to?

Currently, Old World Christmas ships to over 100 countries worldwide.

How will the ornaments come packed?

Old World Christmas takes great pride in professionally packaging each ornament individually in an Old World Christmas gift box. The gift box not only protects the ornament but also makes a lovely gift.

Does Old World Christmas offer expedited shipping.

During the checkout process you will have the opportunity to pick from several options based on your budget and time frame.

What is the status of my order?

To check the status of your order please login or check tracking email.


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What do I do if my ornament arrives broken or damaged?

In the unlikely event that your ornaments arrive damaged click here to file a claim. If you have a problem with your shipment, please refer to our Return Policy!