This was my second purchase of your "In Loving Memory" ornament. I purchased several for family members after the passing of my mom in 2018. My baby sister learned in January of this year that she had metastatic cancer and was gone 9 weeks after diagnosis. I again purchased this ornament for family members after she passed. My brother passed away a few weeks ago and I will, once again, be purchasing this ornament. So, as you can see, it has become a bit of an heirloom piece for us. The ornament itself is very pretty and the smooth area on the reverse allows for inscription with a Sharpee or similar permanent marker. I've obviously been very pleased with this piece. Very special tradition for us.

While the ornaments are beautiful, the customer service is beyond lacking. I ordered my ornaments well in advance so that they would arrhristmas. After being pulled around by customer service and them blaming usps when the package has yet to be dropped off to usps, I'm still trying to get refunded for my shipping costs. I would never buy direct from here again. I'd rather pay a few extra dollars to target or walmart and at least get my order when I'm supposed